You can join your sessions through two ways.
- The best way is through logging in to your member portal, and joining the session from your home page.
- The second way is you will receive a session reminder email 24-hrs before each session containing the unique zoom link to join that week’s session. (Please note the zoom link to access each week’s session will be different, and therefore it needs to be accessed from the correct reminder email that was sent 24-hrs before your session)
How to join through your member portal:
- Login to your member portal at https://www.app.grouporttherapy.com/login-customer
- Once you are logged in, your sessions will appear on your home page
- The “Join this session” button only becomes clickable 15-minutes before your session. (If you attempt, clicking it more than 15-minutes before your session, nothing will load. You will know it’s clickable when the button is blue and not gray)
- After you click the “Join this session” button, less than 15-minutes before your session, a zoom link will load in another browser.
- It will either load the zoom meeting automatically or there will be a pop up that appears to choose the application to open the zoom link, which would be zoom.us. If the pop up does appear Click “Open Link”
- Once your therapist starts the meeting you will be admitted into the session. If the therapist has not yet started the session, there will be a waiting room that pops up and says “ Waiting for the host to start this meeting”
How to join through your reminder email:
- Search your inbox for an email from info@grouporttherapy.com
- The email should contain in the subject “Session Reminder: Your Group with” …..
- In the ‘Where’ section in the email there will be a unique zoom link that appears for that week’s session
- Click the link and it will open another browser that should load the zoom window. There may be a pop up that appears to choose the application to open the zoom link with, and if this does show up choose zoom.us.
- Once your therapist starts the meeting you will be admitted into the session. If the therapist has not yet started the session, there will be a waiting room that pops up that says “ Waiting for the host to start this meeting”